As a mental health service user I’m really passionate about having a say in how my services are run. This isn’t entirely altruistic; I’ve been on the receiving end of enough piss-poor services when I’ve been ill that I have a vested interest in improving them, not just in the hope that others won’t have to bear the burden of dreadful care provision, but in the hope that things will be better next time I embark on the inevitable descent down the rabbit hole of insanity.
I’ve been part of an amazing project that has really made a difference to how staff on psychiatric wards treat (and think about) patients. It was a shining star of good practice where senior medics, NHS execs and service users all worked together with a shared aim of changing a poor organisational culture.
Unfortunately that jewel shone bright in what has otherwise been something of a dunghill of well-meaning but inept professionals with a professed “clarity of vision” but little clue about how to put it into practice for Joe and Joanne Bloggs.
Read on for insights into this glorious world…