Theres not much fun about being in hospital, the exception being that this morning I got the see the Bristol Stool Chart in action.
Otherwise, it’s been a series of SNAFUs, FUBARs and other WWII based acronyms.
From my arrival at 6:45am A&E yesterday morning, my care has been nothing short of Bristol Stool.
Someone turned up at 8am and tried to introduce himself but wouldn’t be specific about why he was there. He was wearing a lanyard from another hospital so I assumed he was on a placement of some sort. He proceeded to sit at the entrance to my bay with his back to me all day. At no point did he mention I was on one-to-one observations (I was only aware of these happening on psychiatric wards) and when I was finally transferred to another ward I shook his hand to say goodbye only for him to say he was coming with me. He pulled up a chair within 50cms of the end of my bed, which felt like an uncomfortable invasion of my space. I explained I was extremely tired (after a night of overdosing, like durr) and wanted to go to sleep, so would be pulling the curtain round.
No, I was not allowed to do that, he replied. I had to be visible to him at all times.
No way, I said disbelievingly. There was no was I going to sleep with a complete stranger peering over me, especially one I’d only exchanged three words with all day. And where were these “vital” one-to-one observations when he’d dallied off for his lunchbreak earlier on? (there was no replacement).
We continued in much the same vein for a few minutes with me closing the curtain, him opening the curtain, like a really crap game of hide and seek. Eventually I asked to speak to the Duty Psychiatrist. They sent me a Psychiatric Nurse. I asked again, could I see the Duty Psychiatrist. Eventually I got to speak to the duty team and explained that I thought it was completely reasonable to want some privacy from the rest of the ward to go to sleep. Appaz not folks, hospital is the place where you arrive depressed, beaten and exhausted, only to lie in a brightly lit room with a complete stranger staring at you. I believe the NHS could probably have a sideline in teaching the Chinese more elaborate forms of torture.
The Duty Psychiatrist never turned up with what I’d asked for, which was written justification for my denial of right to privacy and a copy of the “hospital policy” where this information was iterated. Instead I found that my carer had changed shift and I got to close my curtain. Result! Victory had been brought about not by application of common sense or our of respect for me as a patient, but by complete inertia on the part of one bank nurse handing over to another and not bothering to let them know I was meant to be on permanent observations.
It would have been a victory, except new Registered Mental Health Nurse didn’t know how to work my drip machine, so I when unplugged it to go to the loo (as I’d been shown to do) and it kept bleeping , she told me it was my fault for a) not holding my arm straight; b) moving and c) not pressing the override button (I did say I’d been told – quite sensibly I thought – not to touch the buttons) but this was the sage advice of the trained professional.
The not-sage outcome was that actually the machine wasn’t drip feeding me, and I’d spent two hours without my medication. Way to go CANDI, you’re really maintaining that reputation for excellence and quality of care!
Things I learned today:
Don’t expect to be treated with respect as a mental health patient;
Don’t expect to be provided with written hospital policies informing you of your rights upon request;
Don’t expect your medication to be administered correctly.
Sadly, my experience went from bad to worse, but thats a tale for another day.